German Speaking Customer Service Advisor

French Selection UK
£17,000 per annum
30 Aug 2017
07 Oct 2017
Contract Type
Full Time

German Speaking Customer Service Advisor
German, International, Sales Support, Customer service, Sales, e-commerce , Administrator, Birmingham, Birmingham City Centre, Administrative, Customer Care, Inbound calls, Order Processing
Salary: up to £23,000pa DOE
Location: Birmingham, West Midlands
Offices based in Birmingham city centre
Ref: E47GC

Please visit the French Selection UK website, vacancies section, search job reference: E47GC
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well- established online commerce supplying an excellent range of furniture

Main Duties:
To be responsible for providing first class level Customer Service and delivering customer focused tailor made solutions at all times

The Role:
- To answer calls mainly for the German website
- Deal with customer complaints in a friendly and effective manner
- Maintain the customer database
- Process orders
- Liaise with other internal departments when necessary
- To process general administrative tasks
- To answer enqueries received via emails

The Candidate:
- Must speak English up to a mother tongue level
- Additional fluency in German essential
- Strong previous Customer Service Experience desirable
- Excellent communication & interpersonal skills
- Ability to work under pressure and to deadlines
- Team player, excel in building cooperation
- Confident, proactive & dynamic
- Computer literate

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