Web Chat Advisor

Search Consultancy
Bermuda Park
30 Aug 2017
07 Oct 2017
Contract Type
Full Time

Web Chat Advisor - Coventry - Temp/3 Month Fixed Term Contract

We are currently recruiting for Web Chat Customer Representatives on both a 3 and 6 month fixed term contract basis to join our team in Coventry. You will work within a team to meet the needs of new and existing customers, providing support, resolving problems and delivering exceptional customer service through digital channels (web chat/email).

So, what will you be doing as a Web Chat Customer Representative?

· Helping customers with queries and transactions via email and web chat
· Processing key admin tasks on our systems to support internal processes
· Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions
· Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
· Complete training as mandated by the company and regulated by the FCA
We're looking for people who are able to:

· Communicate effectively- including via email
· Influence
· Solve problems
· Negotiate
· Be self-motivated
· Deliver great customer service and support our customers
· Thrive in fast paced environment
· Work as part of a team

And have the following experience:

· Basic computer skills
· Delivery of exceptional customer service

It is essential that a good understanding of all products and benefits are obtained. No insurance experience is necessary; we will invest in your training from day one.

Please note that we have 3 and 6 month fixed term contracts available starting in June 2017.

You will work 37.5 hours per week between their operational hours of 0800-1830 Monday to Friday.

You will be paid the pro-rata-ed equivalent of £16,670.

If this sounds like an opportunity you are interested in then please apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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