IT Support Officer

Niyaa People Limited
£20000 - £21000 per annum
31 Aug 2017
28 Sep 2017
Contract Type
Full Time
Our client, a housing association based in Staffordshire is looking for an IT Support Officer to join their IT team on a temporary basis. Due to a recent increase in workload an IT Support Officer is now required to provide high quality IT support services to the organisation and its staff.

As the IT Support Officer you will:

- Provide hardware, network and application support to users of the computer systems
- Carry out operational and housekeeping duties that maintain availability of IT services to the business and its staff
- First point of contact for the IT Service Desk
- Provide an efficient and proactive support service, ensuring the delivery of efficient and effective IT services
- Maintain systems backups and reporting of unsuccessful backups to ensure the safeguarding of data

To be successful within the role of IT Support Officer you will need to have:

- Excellent Customer Service focus to provide quality and effective services to the customers of IT
- Ability to convey technical matters in a non technical way to customers of the IT Service
- Knowledge of Windows Desktop Operating Systems, Citrix Server Administration, Anti-virus software Management and MS Office applications
- Experience in a Service Desk environment providing support to customers
- Experience with supporting technical setups and addressing issues that arise across hardware and software platforms

Niyaa People represents social housing professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

If you are interested in this position please contact Becky Hassam.