Customer Service Manager

Recruiter
Sir Plus
Location
Bermuda Park
Salary
£19,000 per annum
Posted
01 Sep 2017
Closes
21 Oct 2017
Contract Type
Full Time

Luxury British clothing brand (rapidly growing) seeks enthusiastic, efficient, friendly Customer Service Manager to own and run this area of our business.

Sir Plus: Luxury Clothing made using Surplus Fabrics. Check us out at www.sirplus.co.uk

Customer Service Manager - Full Time Role - New Coventry Office

Overview

Sir Plus was started back in 2011 as a brand that specialised in making boxer shorts using surplus shirting. The collection has evolved and now includes Waistcoats, Dressing Gowns, Shirts, Accessories, Jackets and other special pieces.

We sell mostly online and at the famous Portobello market every Saturday in London. We have a head office in London but are opening a brand new office in Coventry which will manage our customer service, stock and order fulfilment.

We are looking for someone to join us at Sir Plus as our Customer Service Manager. We have built up a strong relationship with loyal customers and hope this will continue.

Responsibilities

Handling the main email account and taking calls

Customer communications

Managing customer stock requests

Editing orders where necessary

Working with the order fulfilment team

General administration

Procurement of office essentials

Resolving customer issues

Learning about and selling our lovely garments

Requirements

Amazing organization

A clear and confident telephone manner

The ability to think on your feet

A hard work ethic and positive attitude

An interest in fashion and business

Excellent spelling and grammar

Customer service experience desirable

Details

Salary DOE

Employee discount of 50% on clothing

Become a huge part of our small team

Opportunity to grow with the business