Customer Service Manager
Luxury British clothing brand (rapidly growing) seeks enthusiastic, efficient, friendly Customer Service Manager to own and run this area of our business.
Sir Plus: Luxury Clothing made using Surplus Fabrics. Check us out at www.sirplus.co.uk
Customer Service Manager - Full Time Role - New Coventry Office
Sir Plus was started back in 2011 as a brand that specialised in making boxer shorts using surplus shirting. The collection has evolved and now includes Waistcoats, Dressing Gowns, Shirts, Accessories, Jackets and other special pieces.
We sell mostly online and at the famous Portobello market every Saturday in London. We have a head office in London but are opening a brand new office in Coventry which will manage our customer service, stock and order fulfilment.
We are looking for someone to join us at Sir Plus as our Customer Service Manager. We have built up a strong relationship with loyal customers and hope this will continue.
Handling the main email account and taking calls
Managing customer stock requests
Editing orders where necessary
Working with the order fulfilment team
Procurement of office essentials
Resolving customer issues
Learning about and selling our lovely garments
A clear and confident telephone manner
The ability to think on your feet
A hard work ethic and positive attitude
An interest in fashion and business
Excellent spelling and grammar
Customer service experience desirable
Employee discount of 50% on clothing
Become a huge part of our small team
Opportunity to grow with the business