Sales Trainee

Recruiter
Motorpoint Ltd
Location
Oldbury
Posted
01 Sep 2017
Closes
19 Oct 2017
Sector
General
Contract Type
Full Time

We currently have an exciting opportunity for a Sales Trainee to join our Oldbury site!

If you are looking to develop into an excellent sales professional, have a keen eye for detail, enjoy following a process through to completion and have a love of all things motor vehicle related, Motorpoint may have the ideal job for you!

This is a fantastic time to join our business as Motorpoint have placed on The Sunday Times Top 100 Companies to Work For!

The Role:

Gaining a full understanding and knowledge of the Company and Customer experience before moving over to work with our successful and experienced Sales Executives to learn our Sales process in a structured and supportive environment.

  • Main point of contact for customer issues and proactively taking responsibility for remedial solutions
  • Assisting with day to day collections process; ensuring best practice within the team
  • Professionally brief new vehicle owners of vehicle specification and supporting documents upon collection
  • Ensure all procedures are followed and paperwork is accurately completed when vehicles are collected
  • Ensure smooth and professional service, with customer service as a key guiding factor
  • Complete all vehicle documents to a high degree of accuracy
  • Accurately checking-in part exchange vehicles
  • Communicate with multiple departments to ensure effective working practices
  • Effective utilization of in house systems such as IQuote and Viper
  • Meet Motorpoints benchmark level of customer service
  • Proactively calling customers before vehicle collection to arrange a collection slot
  • Meet and greet all customers on arrival to the site
  • Ensure customers are satisfied with purchased vehicle by going on an assisted test drive
  • Quality check all cars prior to collection
  • Be the first point of contact for customers who return to the site, with any after sales queries
  • Role requires working outdoors
  • Responsible for being the last contact with a customer, ensuring that they had a positive experience, and that any issues are dealt with before customer departure

The Person:

Customer care experience would be highly beneficial

  • Driven to progress with a sales career with Motorpoint
  • Polite phone manner
  • Strong attention to detail
  • Ability to multi task as often assistants are managing multiple customer queries at one time
  • Intermediate IT skills - ideally knowledge of Excel and Outlook
  • Looks to exceed values when dealing with customers at every stage of the proces

More Details

  • Type of vacancy: 12 months fixed term contract
  • Hours: 40 per week, any 5 days out of 7, including weekends