Windows, Server, Active Directory, Windows 10, TCP/IP, DNS, DHCP

Recruiter
We Are SSG
Location
Bermuda Park
Salary
£30,000 per annum
Posted
01 Sep 2017
Closes
22 Oct 2017
Contract Type
Full Time

2nd Line Support Engineer

Windows, Server, Active Directory, Windows 10, TCP/IP, DNS, DHCP, VMware

Windows, Server, Active Directory, Windows 10, TCP/IP, DNS, DHCP, VMware



Theory Recruitment are proud to represent a well-established and growing company, based in the Coventry area of West Midlands.

We are currently recruiting for a 2nd Line Support Engineer to perform a key role in assisting our clients and internal staff with an escalation point for technical queries. This role has become available due to the continuing growth of the company. You will be involved with a variety of service desk, desktop, telephone, remote and client facing support and you will be given many opportunities to get involved with a range of IT work.


Candidates must have excellent customer service and quality management skills, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. The ideal candidate should have experience of working in a dynamic environment, requiring constant updating of knowledge in both the technical and procedural aspects of the job. This is a great opportunity to join a growing organisation with opportunities for further career enhancement or for those keen to progress

The Role

To provide second and third level support to high calibre customers and personnel

You will support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues

Ensure that incidents are resolved in a timely manner to meet defined service level targets

Proactively help resolve tickets where required

To participate as a project resource as and when required

Participate in on call rota as required

Personal Attributes & Experience

Windows Server 2008 R2 / 2012 R2, Windows 7 / 8

Microsoft Office suite

Active Directory / MS Exchange ·

Email security products, e.g. Mimecast / MessageLabs

HyperV / XenServer

Networking knowledge covering LAN/vLAN/WAN technologies



In return for your hard work you will be paid a fantastic salary of £30,000 + An excellent Benefits package such as a great pension scheme, quarterly bonus, Free gym memberships, Child Care vouchers, Free Eye care, Private Medical,

and tons of discounts to use at a variety of stores.

This is a fantastic opportunity to join an organisation who have continued to grow since they started and are now the Online leader in their field.

If you feel this is a role you are interested in and would like to find out more or discuss your CV. Please get in touch with Nathan Gibbons on . Or email your CV to



Windows, Server, Active Directory, Windows 10, TCP/IP, DNS, DHCP, VMware

Windows, Server, Active Directory, Windows 10, TCP/IP, DNS, DHCP, VMware