Customer Experience Manager

Recruiter
Authentic Recruitment
Location
Birmingham
Salary
£28,000 per annum
Posted
01 Sep 2017
Closes
19 Oct 2017
Contract Type
Full Time

Customer Experience Manager

Birmingham

£28K - £32K

  • Are you an experienced customer experience/service manager?
  • Do you have strong knowledge of the construction/trade/building sector?
  • Are you an outstanding brand ambassador?

Well if this is you then I have just the role for you. I am currently working with a unique Builders Merchant in Birmingham, who are on the hunt for a Customer Experience Manager.

This is truly an opportunity to join a forward-thinking organisation which is truly changing the face of builders’ merchants nationwide. My client prides itself on the value it provides its customers. That coupled with their appreciation of time makes their business model truly exceptional.

The ideal candidate for this role will understand the importance of customers(tradesman) and ensure the service provided is always to a level above the rest.

The Role

  • Defining and mapping out the customer journey
  • Establishing and maintaining communication channels
  • Becoming the brand ambassador and ensuring the brand is correctly portrayed at all times and across all channels (digital and non-digital)
  • Designing and Implementing various methods to obtain customer feedback
  • Looking at ways to continuously improve customer satisfaction.
  • Managing all aspects of the customer journey
  • Developing and Implementing strategies to improve customer engagement
  • Providing guidelines for all customer facing staff to ensure a high-quality customer experience always.

About You

( Essential Skills)

  • Experience in a multi-channel retail customer service/experience role
  • Strong communication skills at all levels
  • Analytical
  • Attention to detail
  • Creative
  • Educated to Graduate Level

(Desirable Skills)

  • Previous experience working with in the construction/trade/building sector
  • Understanding the customer journey for the construction/trade/building sector
  • Experience working in Customer Experience Management position
  • Customer experience qualification
  • Passionate about DIY, home improvement, building or interiors markets

Interested click apply