Recruitment Assitant

Recruiter
Randstad Employment Bureau
Location
Birmingham
Salary
£16,312 per annum
Posted
01 Sep 2017
Closes
19 Oct 2017
Sector
General
Contract Type
Full Time

Salary - £16,314 - £19,125 Depending on experience

Location - Lloyd House, Birmingham City Centre

Department - Shared Services

Job Title - Recruitment Assistant

The West Midlands Police are looking to bolster their shared services department with talented and driven recruitment assistants. This is an unparalleled opportunity to work for one of the largest organisations in the West Midlands as well as one of the largest police forces in the UK. So if you love recruitment but hate sales this could be the opportunity for you.

So what will you be doing?

  • To assist in the provision of first class, multi-channel, customer focused services.
  • To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets).
  • Ensuring the customer experience is at the center of the service delivered and that all transactions and services are delivered right first time, on time and in the simplest way.
  • To assist in the provision of first class, multi-channel, customer focused services.
  • To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets). Be inquisitive and quickly fill gaps in knowledge.
  • Work as part of a collaborative goal orientated team focused on achieving outcomes for customers - both in the relevant service delivery area and as one wider Shared Services and Enabling Services team.
  • Meeting and greeting customers & visitors, projecting a professional image of Shared Services, Enabling Services and West Midlands Police at all times.
  • Respond efficiently and effectively to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
  • Ensuring the customer experience is at the center of the services delivered.
  • Actively promote the use of self service and new ways of working to customers.
  • Make recommendations for how the service in terms of quality, cost and customer experience could be improved.
  • Actively participate in meetings and make a valued contribution.

What knowledge & experience would help?

Essential

  • Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
  • Good knowledge of what excellent service delivery looks and feels like.
  • Experience of following set processes, procedures and policies.
  • Experience of working to tight deadlines.
  • Experience of working in a team environment.
  • Good knowledge of what ingredients are needed for effective teamwork

Desirable

  • Experience of working in and a progressive fast paced customer service environment using the latest ways of working and communicating with customers (for example self-service, web chat).

What skills will help?

  • Clear communicator with good communications skills both verbal and written. Able to develop good working relationships with people.
  • Goal orientated, achieves outcomes for customers - is customer and outcome focused.
  • Energetic, passionate and enthusiastic.
  • Inquisitive, flexible and adaptable. Able to learn new processes and systems quickly and effectively.
  • Can do attitude, self-starter and hardworking.
  • Able to think on feet.
  • Possess a high degree of accuracy and attention to detail.
  • Organised and able to prioritise.
  • Able to work effectively as part of a team and deliver results in a highly pressured environment.
  • IT literate, including the effective use of MS Office.

This role won't be around for long so don't delay apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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