Customer Service and Website Administrator

Serene Furnishings Ltd
01 Sep 2017
13 Oct 2017
Contract Type
Full Time

Serene Furnishings is one of the UK's fastest growing Furniture Wholesalers; sourcing products globally and supplying a network of stockist across the UK.

An exciting opportunity has arisen for a customer service and website administrator to join a well-established B2B Company to help them develop their new retail division. Not every day will be the same, you really will be joining a company with an exciting future.

The role:

  • Processing Sale Orders

  • Customer Call Handling

  • Liaising with internal departments i.e. Logistics & Accounts

  • Promoting special offers to customers on the phone / e-mail and online chat

  • Respond in a prompt and efficient manner by telephone / email online chat

  • Monitoring E-mails & Voicemails within a timely manner

  • Booking in deliveries

  • Backorder & Account Management

  • Build strong customer relationships to increase customer loyalty.

  • Handle customer complaints & enquiries in a professional manner.

  • Turn complaints into positive customer contact and resolve to mutual satisfaction

  • Provide excellent customer service during every contact

  • Ensure that all written communications are of a professional standard & information given is correct

  • Maintain and develop good communication within the team to improve efficiency of the department and relay customer feedback issues promptly

  • Relay customer feedback and insights to other departments to improve customer satisfaction and internal processes

  • Analyse trends in returns and identify possible manufacturing and supply chain issues

  • Processing general administration tasks.

  • Update and maintain the website, descriptions / imagery and pricing are correct

  • Manage the online customer review platform

    The person:

  • Good Telephone Manner & clear speaking voice

  • Motivation & passion for sales

  • IT literate - (Microsoft Word, Excel, outlook and Internet Explorer)

  • Excellent communications skills in both verbal and written

  • Passionate about taking responsibility and resolving queries to mutual satisfaction

  • Proven track record of dealing with customer complaints

  • Ability to work in a high pressured environment

  • Excellent organisational skills

  • Accurate typing skills to respond to incoming emails promptly

  • Experience with updating websites

  • Experience with Social media platforms, Twitter / Facebook etc