Customer Service and Website Administrator

Recruiter
Serene Furnishings Ltd
Location
Lyng
Posted
01 Sep 2017
Closes
13 Oct 2017
Contract Type
Full Time

Serene Furnishings is one of the UK's fastest growing Furniture Wholesalers; sourcing products globally and supplying a network of stockist across the UK.

An exciting opportunity has arisen for a customer service and website administrator to join a well-established B2B Company to help them develop their new retail division. Not every day will be the same, you really will be joining a company with an exciting future.

The role:

  • Processing Sale Orders

  • Customer Call Handling

  • Liaising with internal departments i.e. Logistics & Accounts

  • Promoting special offers to customers on the phone / e-mail and online chat

  • Respond in a prompt and efficient manner by telephone / email online chat

  • Monitoring E-mails & Voicemails within a timely manner

  • Booking in deliveries

  • Backorder & Account Management

  • Build strong customer relationships to increase customer loyalty.

  • Handle customer complaints & enquiries in a professional manner.

  • Turn complaints into positive customer contact and resolve to mutual satisfaction

  • Provide excellent customer service during every contact

  • Ensure that all written communications are of a professional standard & information given is correct

  • Maintain and develop good communication within the team to improve efficiency of the department and relay customer feedback issues promptly

  • Relay customer feedback and insights to other departments to improve customer satisfaction and internal processes

  • Analyse trends in returns and identify possible manufacturing and supply chain issues

  • Processing general administration tasks.

  • Update and maintain the website, descriptions / imagery and pricing are correct

  • Manage the online customer review platform

    The person:

  • Good Telephone Manner & clear speaking voice

  • Motivation & passion for sales

  • IT literate - (Microsoft Word, Excel, outlook and Internet Explorer)

  • Excellent communications skills in both verbal and written

  • Passionate about taking responsibility and resolving queries to mutual satisfaction

  • Proven track record of dealing with customer complaints

  • Ability to work in a high pressured environment

  • Excellent organisational skills

  • Accurate typing skills to respond to incoming emails promptly

  • Experience with updating websites

  • Experience with Social media platforms, Twitter / Facebook etc