Service Desk Analyst
IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.
IT Service Operations are looking for a Service Desk Analyst to join their team to support the Service Desk team further.
Your role will be to provide excellent first-line incident management, request fulfilment and problem management for the Society’s IT systems while ensuring compliance with the Society’s IT and Security Policies and minimizing the impact of IT incidents on the business. Your responsibility will extend to having to provide a good level of IT customer support for over 2,000 business users, and by extension, ensure that Society systems are available for members.
Consequently you will have to ensure all communication, written and verbal, to users is polite, helpful and accurate whilst maintaining data protection and information security standards. Thus strong written and verbal communication skills are essential.
35 hours shifted
These are the skills and knowledge you will need to be success in the role:
- Society IT infrastructure
- Data Protection Act
- ITIL Foundation Certificate
- Microsoft-based environments
- Understanding of databases
- Excellent customer service skills