Contact Centre Advisor

Bermuda Park
£19,000 per annum
01 Sep 2017
12 Oct 2017
Contract Type
Full Time

Our clienthas an exciting opportunity for a Contact Centre Advisor to join the team based in Coventry. You will be employed on a full time/part time (pro rata) permanent basis within the shift rotas, with a competitive salary & benefits package £19,000 OTE.

Responsibilities of their Contact Centre Advisor

- To receive inbound service booking calls from retail customers on behalf of Clients.

- To allocate service work to individual dealers DMS systems - booking to maximum efficiency

- Upsell ancillary products to customers where it is beneficial to do so

- Incorporating management of all data in lines with data protection legislation, up keep of dealers and customers information via database

- To make the following outbound calls as directed; Customer Profiling, CSI, Campaign Introductions/Follow up, Direct Selling of Offers to new, existing and lapsed customers

- Increase workshop loading capacity by efficient bookings and increase Retail Hours Sold

- Develop rapport and relationships with dealer staff to encourage team working

- Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients in every interaction

Skills needed to become their Contact Centre Advisor

- Have excellent customer service skills, experience preferably gained within an after sales or call centre environment and have a friendly and professional personality to match

- Strong focus on customer service/customer care

- Confident communication skills to convey information clearly and concisely, when dealing with internal and external contacts and colleagues

- Good PC, literacy and telephone skills

- Demonstrate a flexible approach to changes in the working practices and procedures

- Attention to detail

- Ability to build rapport

- Previous direct selling experience preferred

- Enthusiastic work attitude

- Be a team player - willing to share knowledge and ideas

Benefits of becoming their Contact Centre Advisor

- Free onsite parking

- Competitive salary

If you feel you are the right candidate for the role as their Contact Centre Advisor then please click 'apply’ now! They’d love to hear from you!

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