Contract Scheduler/Customer Service

Adecco UK Limited
£15,000 per annum
01 Sep 2017
28 Sep 2017
Contract Type
Full Time
Contract Scheduler/Customer Service Required
£15,000 - £20,000+ Monthly Bonus Scheme
Brierley Hill
Permanent Position
Full Time

Duties Include but are not limited to:

*Order Processing.
*The management of specific customer accounts, including scheduling of their contract business.
*Purchasing of the customers component stock to support their demands.
*Progressing of suppliers on outstanding purchase orders and up-dating the customer on delivery issues etc.
*Dealing with new sales opportunities that may arise in your day-to-day dealings with your customers by phone and or email.

*Where necessary visiting those customers to discuss specific issues of quality, service, engineering drawings or potential new sales opportunities; accompanied by management from one of these depts. to assist.

*The continual development of one's own business skills, using these skills for future personal development as well as the company's future business growth.

*Develop a deep understanding of the IT systems.

*Attend weekly Supplier Non-Conformance meetings with the team & discuss all current / ongoing quality issues that may arise with your customers components, your suppliers that may need your involvement in keeping your customers updated of a situation.

Skills/Experience Required:

*The ability to manage allocated customer accounts by excellent communication skills, both verbal and written. Key emphasis is by phone and then confirming by email.

*The ability to self-manage, be organised, able to keep a schedule of tasks, prioritised in order of 1. 'Urgent and Important', 2. 'Urgent'; 3.'Important'.

*The ability to be a 'team player' always aware of the needs of their colleagues and always prepared to get involved and assist/offer advice, on occasions and where appropriate in areas of the business not directly related to one's own job remit.

*A pleasant, confident and authoritative telephone manner. The ability to handle difficult phone calls at all levels, coupled with a strong customer focus and the strength of character to effectively influence and challenge when required, to manage both company and customer expectations.

*A detailed understanding of our management system as well as being competent in all aspects of Microsoft Office, especially Outlook, Word and Excel

*A good commercial knowledge plus an in-depth knowledge of the needs of the business.

In return you will benefit from:
*On-going training
*On- site parking
*Basic Salary of £15,000-£20,000 + Monthly bonus scheme
*20 days holiday plus bank holidays rising to 25 with service
The above role is based on a permanent full time basis with an ASAP start available. Hours of work are Monday - Friday 9:00am- 17.00pm

Adecco UK are an equal opportunities employer

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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