Customer Service Advisor - Luxury Retailer (Coventry City Centre)
Sitel is an award-winning contact centre outsourcing provider that has been a leader in its field for over 25 years on an international basis.
Sitel are working in partnership with The White Company, introducing a team of passionate Customer Service Advisors for the festive period.
You will have the chance to work with a luxury brand at an exciting time of year on a fixed term basis.
About the Role
Here at the White Company we believe it’s the little things that matter, including a customer service and shopping experience that is second to none. We are looking for candidates to join our expanding team, who have a real passion for customer service and will positively contribute to these brand goals.
As a Customer Service Advisor at The White Company, you will be dealing with inbound customer calls involving orders and queries which you will be required to deal with in a timely and professional manner.
You will receive excellent training including a wealth of product knowledge; previous call centre experience is desirable but not essential.
You will have an empathetic nature, second to none communication skills and an excellent telephone manner.
You will come from a customer facing background, whether it is previous call centre experience, retail or hospitality - you will love talking to people!
Pay - £ 7.15 per hour - we pay weekly! (£7.50 per hour Living Wage if over age 25)
Working Hours - 37.5 hours per week, working 5 days of a 7 day week. Including weekends (days off in the week if you work the weekend).
Opening Hours - 8am- 10pm Monday - Friday, 9am - 5pm Saturday & 10am - 4pm Sunday.
Contract - Fixed term until Christmas.
Location - Our brand new site is located in Earlsdon Park, a short distance from Coventry City Centre. We are accessible from most local bus and train services.
- Holiday allowance
- Generous discount on The White Company products
- Pension scheme
- Excellent career opportunities
- Corporate Discounts
- Reduced gym membership- Everyone Active
- Monthly incentive schemes
- Free fruit every week!
Love Christmas, Love The White Company!