Customer Service Assistant

Workforce Staffing Ltd
£7.7 p hour
01 Sep 2017
18 Sep 2017
Contract Type
Full Time
Key Tasks

Being the first point of contact for any and all queries in relation to RLSS UK and IQL UK awards and programmes. In addition, to provide excellent customer service to both internal and external customers whilst processing data in an accurate and expedient manner.

Role and responsibilities

. To demonstrate and uphold the Society's values and behavioural standards at all times.
. To respond to incoming enquiries regarding RLSS UK, IQL awards programmes, RLSS UK Membership and personal enquiries regarding information stored on the main database.
. To liaise with your line manager regarding all issues affecting the efficiency of data processing.
. To answer face to face, front door queries in a positive and upbeat manner whenever it is needed.
. Identify and list "merge" records or duplicate records whilst inputting data.
. To support the management of RLSS UK and IQL UK general enquiries via email.
. Record the subject of all telephone enquiries.
. To fully support data entry and processing as required (especially during seasonal peaks)
. To attend all training sessions offered in relation to your development as a customer service role, trainer lead processing and data processing duties.
. To integrate into the customer service team as an honest, friendly and hardworking individual.
. To participate in 121 meetings with your line manager completing all objectives and preparation tasks in a timely manner.

Experience required

. GCSE English and Maths grade C.
. 1 years Customer Service experience. (either over the phone or face to face)
. Computer literate.
. Reasonably fast data entry speed.
. Ability to communicated effectively over the phone, face to face and in writing.
. Willingness and eagerness to learn.

Office Workforce is responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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