Customer Service Advisor

Recruiter
Reed Specialist Recruitment
Location
Coventry
Salary
£8.83 p hour
Posted
01 Sep 2017
Closes
23 Oct 2017
Contract Type
Full Time
Start date: 10th October 2017 for a 12 month duration
Hours: Monday to Friday, 35 hours a week, 7 hours a day between 8.30am until 5pm
Address: Harry Weston Road, Coventry, West Midlands, CV32TQ

Working as a customer service representative you will answer calls from our client's customers, taking them through security and dealing with their requests. These requests could be anything from setting up a standing order, paying a bill or providing information to answer a query. It is important to build rapport with each customer, delivering brilliant service and leaving customers satisfied.

Your duties and responsibilities:

- Receiving inbound calls and constant customer contact
- Verifying customer identity at point of contact
- Providing information on overdraft facilities, balances and transfers
- Identifying any irregular transactions or common fraud risks and escalating to relevant team
- Setting up standing orders and direct debits
- Making internal transfers and bill payments to other banks and to customers
- Taking a high volume of inbound calls to targets
- Transferring calls to relevant departments

This role would suit individuals who are:

- Excellent communicators who enjoy answering and dealing with a high volume of inbound calls from a wide range of customers each day
- Problem solvers, observant and are able to use their own initiative
- Confident using IT packages including MS Office, in house web-based databases and Lotus Notes
- Confident keyboard users with the ability to enter information into systems accurately
- Confident multi taskers who are able to navigate computer systems comfortably
- Great listeners with the ability to provide outstanding customer service
- Demonstrated ability to adhere to policy and procedure
- Able to deal with high volume of calls and product information

Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.