Customer Service

SF Group
01 Sep 2017
13 Oct 2017
Contract Type
Full Time

SF Group are recruiting on behalf of a well known kitchen appliance company based in Telford.

Monday - Friday, £8.20 per hour, temporary position with the possibility of going permanent.

Day to Day Responsibilities include:

  • To facilitate the smooth running of the customer accounts through the receiving of inbound calls and liaising with internal staff in order to meet the customers needs.
  • To deal with any customer issues/complaints to result in a satisfactory outcome.
  • To maintain and strengthen the relationship between the company and its customers.
  • To retain and develop the company customer base in such a manner to increase turnover and profitability. Gaining the customers confidence through product knowledge.
  • To accurately log all customer queries, requests and purchase orders received by telephone, internet or mail.

The ideal person will be/have:

  • Strong Customer Service experience
  • Great communication skills
  • To be able to deal with complaints and issues and deal with them in a professional way
  • Someone who is reliable and trustworthy
  • Previous experience in a similar customer service based role is desirable
  • Experience of using Excel

If you are interested in this vacancy please click apply, call or email your CV to

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