Senior Sales Desk Representative

Recruiter
ARM Manufacturing & Technologies
Location
Nuneaton
Salary
£22k - £25k pa + benefits
Posted
02 Sep 2017
Closes
18 Sep 2017
Sector
Engineering
Contract Type
Full Time
Our client is a global provider of pioneering engineering, research and test services to the automotive, defence, aerospace and rail sectors. We work in close collaboration with vehicle manufacturers and suppliers around the world, providing comprehensive support ranging from individual product tests to turnkey engineering design, development and build programmes

Senior Sales Desk Representative
Salary £22-£25k plus benefits dependent on skills and experience
Location: Warwickshire

Description
Our client is a global provider of pioneering engineering, research and test services to the automotive, defence, aerospace and rail sectors. We work in close collaboration with vehicle manufacturers and suppliers around the world, providing comprehensive support ranging from individual product tests to turnkey engineering design, development and build programmes.

With over 70 years' experience in developing some of the world's most iconic vehicles, our engineers utilise the latest test facilities and simulation tools to make vehicles and journeys safer, cleaner, more efficient and rewarding.

We are looking for customer-orientated Senior Sales Desk Representative to be responsible for a proactive and result-driven new sales desk function.

The successful candidate will be a front line contact for enquiries and liaise directly with the commercial and engineering teams within the business, as well as international representatives, to ensure customers and representatives receive a high level of customer care.

Experience
Essential experience:
Supervisory experience
Proven customer/sales support experience
Professional call handling experience
Experience directly working with customers and internal departments
Working knowledge of computers and comfortable with maintaining electronic data
Experience in providing detailed quality reports and documentation

Preferred experience:
Customer service/sales desk experience
Strong administrative background
Strong CRM experience
Knowledge of automotive engineering
Worked in an international environment

Skills
Essential skills for this role include;
Confident phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of requests
Ability to multi-task, prioritise and manage time effectively
Excellent communication skills
Attention to detail

Qualifications:
GCSE Maths and English A-C
Educated to A-level or equivalent
Preferred Qualifications:
Qualification in Business Administration
Qualification in Customer Services
Other information

Benefits:Flexibility with working hours are a must with this role, core hours will be within office hours but may require flexibility at times. The sales desk will run between 8.51am - 5.15pm Monday - Friday 37.25 hours per week - with additional flexible working requirements at times (especially for international visits/calls).

This role will be within a team, sharing responsibilities.
For comprehensive details about this role please refer to the job description attached.

Advanced Resource Managers Engineering Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.