Senior Account Manager

Recruiter
InGold Recruitment Ltd
Location
Tamworth
Posted
02 Sep 2017
Closes
22 Oct 2017
Sector
General
Contract Type
Full Time

Responsible for the overseeing of customer service activities relating to the supply of goods and services to our blue chip client. To uphold and develop the client relationship and ensure consistent quality of work produced.

Qualifications / Requirements:

  • 4 years proven client services experience in the packaging graphics industry.
  • Good general managerial skills, including interpersonal and client service skills, administrative and financial efficiency, effective prioritisation of projects and ability to cope under pressure.
  • Broad technical knowledge of various printing processes, including flexographic Gravure, Litho.
  • Travel will be expected at least 1-2 times a month in the UK to the client but not limited to this.

Responsibilities:

You will have one main goal to focus on, the delivery of customer service based on measurable key performance indicators and quality control. You should have a good understanding of reprographics, print and knowledge of the FMCG customer service industry.

Key Responsibilities

  • To liaise with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
  • To oversee and input client briefs accurately to optimise production.
  • To liaise between the client and the production team leader to ensure all information is correctly interpreted both creative and timings.
  • To uphold and represent the company on a daily basis, developing relationships with all relevant departments.

Skills

  • Demonstrate an understanding of the client and work that the client produces
  • Show strong organisational skill with all aspect of their team including Holiday cover Deal with client escalation issues
  • Demonstrate an understanding of the client and work that the client produces
  • Demonstrate influencing skills and an ability to lead the client’s decision making

Internal Systems

  • To use MY *** in accordance with standardised work procedures to ensure work schedules are adhered to and an accurate permanent record is maintained.
  • To understand the importance of using systems and to monitor and record progress on all jobs
  • To oversee that all project details are documented through MY ***.
  • To continually maintain system so all information is correct for client and partners.
  • To adhere to all internal processes in place.
  • To adhere to all reporting processes set up within the department

Commercial and Strategic

  • Make proposals and presentations that build customer relationship and then exceed client expectation.
  • Take every opportunity to ensure the company is seen as a strategic and pro-active supplier.
  • Support the financial process, ensuring that jobs are closed down immediately on completion so that invoices are timely and accurate.

Quality Control

  • To oversee the costing information is correct and carried out immediately on completion of a job so that invoices are timely and accurate for your team
  • To oversee that all jobs are proofed and signed off through relevant departments within the client.
  • To communicate priorities to all relevant parties to ensure timelines are respected.