Senior Service Advisor

Recruiter
Mason Recruitment Limited
Location
Ludlow
Salary
£20,000 per annum
Posted
02 Sep 2017
Closes
19 Oct 2017
Sector
General
Contract Type
Full Time

Senior Service Advisor

LocationBased in Ludlow

£20,000 Basic Salary + OTE £26k

Hours are Monday to Friday 8:30 - 5:30, 1 in 3 Saturday Mornings

A main car dealership based in Ludlow is looking to employ a Senior Service Advisor. Your main responsibilities being to optimise Labour Hour sales and achieve / exceed required standards of Customer Service. You must have previous experience working as Service Advisor within a main dealership.

Main Duties:

·Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs

·Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly

·Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.

·Encourage the sale of genuine parts and accessories whenever possible

·Agree vehicle delivery/collection or loan car arrangements

·Co-ordinate workshop activity to deliver agreed work

·Invoice customer on completion of work

·Update customer database to maintain accurate records of work carried out to aid future prospecting

·Work with colleagues and other teams across the centre to provide a seamless service to customers

Requirements:

·You must have solid Service Advisor experience

·Be able to demonstrate excellent levels of customer service

·Have excellent planning and organisational skills

·Possess a full UK driving licence