German Speaking Customer Service Advisor

Oak Tree Recruitment
£17,000 per annum
02 Sep 2017
15 Oct 2017
Contract Type
Full Time
We currently have an exciting opportunity for German Speaking Customer Service Advisor in Birmingham.

Are you fluent in German and English? Do you have previous customer service experience?

Our client is UK's leading supplier of home appliances and they are looking for motived and proactive German Speaking Customer Service Advisor. The purpose of the role is to provide first class customer service and understand the customer needs.

Does this sound like you? Apply now!

The role:

•Ensuring all presented customer contacts are responded to in a timely manner
•Be passionate about customer service, and look to ensure that a 'right first time' approach is demonstrated on each customer interaction through taking ownership of problems and treating all customers fairly.
•Ensure all orders/notes are logged correctly by obtaining the required information in order to progress the refund on first customer contact.
•Ensure that any contacts where further customer contact is required are actioned on the same day as receipt of feedback from line manager.
•Look to consistently improve and be receptive to feedback, coaching and development to improve own performance levels.
•Be positive about business change and adapt quickly to changes in products, services and operational processes. Share ideas for improvement through the appropriate channels and actively look to influence operational and cultural changes.

The person:

•Fluency in German and English
•Previous customer service experience
•Excellent attention to details
•Strong interpersonal and organisational skills

Apply now for immediate consideration.
Please only apply if you have the required skills and absolute fluency in the required languages.
Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.

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