Customer Support Advisor

Redwood Search
£17,000 per annum
02 Sep 2017
14 Oct 2017
Contract Type
Full Time
Customer Support Advisor
Full and Part time hours are available Monday to Friday

The main purpose of the role is to provide outstanding customer support by handling incoming calls from clients and suppliers to ensure the smooth running of the team. Experience of working with high volume incoming calls is essential as you will need to respond in an effective and efficient manner, ensuring immediate action is taken where necessary. Part of the role will be admin based working on Excel and updating an online booking system as well as producing reports and updating management information update accurately and efficiently.

Please note there are no sales involved with this role and it is 100% customer service and you must be passionate about providing First Class Customer Service!

• Telephone answering and outbound calling
• General administrative tasks
• Creating and maintaining office documentation
• MI report production and distribution
• Supporting fellow team members when required
• Maintaining confidentiality at all times
• Creating and distributing contracts
• Maintaining and entering records onto the system in an accurate and timely manner
• Auditing booking entries
• Creating and distributing Commission Reports
• Chase outstanding information from clients and suppliers.

The company provide on- going training and support as well as a friendly team environment. This is a permanent position based in the centre of Worcester which can easily be reached by public transport.

Please contact Michelle at Redwood Search in Worcester to discuss the role in more detail and to ask about the hours available

Recommend your family and friends to us and on their successful placement, we will give you up to £250 worth of vouchers of your choice. (T&C's apply).

Please visit our Redwood Search website to find more roles!