Sales Support Manager Derby

Red 5 Solutions
Newton Solney
£28,000 per annum
02 Sep 2017
30 Sep 2017
Contract Type
Full Time
A really exciting opportunity to work for one of the most forward-thinking training providers around!
A brand new position in the company and an opportunity to shape your own role!
Perfect opportunity for a strong character with excellent people management skills, experience working in the training sector and first class attention to detail.

Key Responsibilities

- Provide leadership & management to a team of Sales Support Coordinators ensuring that staff have clarity of purpose, are motivated and equipped to deliver their role.
- To nurture, develop and coach the team, providing clear development and succession opportunities.
- Provide accurate MI giving an accurate understanding of performance levels to enable appropriate business decisions to be made.
- Ensure all team members have a clear and measurable set of KPI’s that are effectively managed and recorded.
- Oversight and co-ordination of all Project Plans relevant to Key Accounts, ensuring actions are completed timely and to the required standard.
- Development and continuous improvement of administration and co-ordination processes and systems within the Key Accounts team.
- To deliver an employer responsive service, ensuring that Key Account Managers are equipped to meet the needs of employers.
- Ensuring that all paperwork, practices and processes in the Key Accounts Team are compliant by having robust checks in place and taking overall responsibility for compliance.
- Empower team to deliver excellence for customers, whilst meeting and/or exceeding targets
- Identify and address performance issues within the team and raise recommended areas for improvement in line with Key Accounts and Levy objectives.
- Assist the team with expanding relationships with existing clients by continuously proposing solutions that meet their objectives.
- Represent the company at any internal and external regional and national events, conferences and meetings as required.
- Build relationships and interact with other departments to deliver contracted services and seek feedback on existing processes

Skills and Experience

- Experience of developing and managing administration processes, perhaps as an Office Manager, Administration Manager or similar
- Management skills, including performance management and staff coaching
- Proactive, highly motivated and adaptable to change, as the company in which they are based is fast paced and competitive
- Strong verbal and written communication skills
- A hands on approach to problem solving, identifying issues and using initiative and available resources to ensure the client service level is upheld
- Excellent organisational and time management skills
- Able to build good working relationships across all levels
- Commercial experience of managing an end to end contract process
- Previous training industry experience

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