Sales Representative - Energy Provider (Coventry City Centre)
SITEL is a global telecommunications firm that works in partnership with big brand names. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 60,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress. Whether you would like to continue your career in a customer service focused operation, are interested in learning and development or have always seen yourself as a future IT professional, SITEL provides a career map through which the possibilities are refreshing and progressive. Due to a new and exciting business opportunity, with an Energy Supplier, we now have an opening for a Sales Representatives to join our vibrant team in Coventry City Centre!
About the Role
As a Sales Representative you will provide an industry leading experience to our customers, delivering moments that matter at every point of contact. You will play a pivotal role in retaining and building upon our existing customer base, by acting as an ambassador for the brand at all times.
To achieve success in this role, you will be empathetic and able to utilise your communication skills to deliver messages to customers in an engaging way. You will be resilient and able to remain calm and composed under pressure whilst effectively handling several problems or tasks at once.
Your passion for exceeding customer expectations will be paramount to your success and will ultimately drive your performance and improve business results.
You will be making outbound calls to existing customers and informing customers of exciting promotions to up-sell the benefits of our client’s additional products and add-ons. Our Advisors are encouraged to use their negotiation skills to promote the brand’s fantastic offers to a significant customer database. Life at Sitel is fast-paced and sociable; it’s never been a more exciting time to come on board and become part of our expansion in Coventry.
- Great communicators & an excellent telephone manner
- Enthusiastic and target driven
- Computer literate
- Passionate about delivering exceptional customer service
- Excellent written English, spelling and grammar skills
- Can effectively handle several problems at once and remains calm when under pressure
- Approaches challenges with a "can do" attitude
- Is able to act on constructive feedback relating to performance
Hours - 37.5 hours/week. (Operational hours: 8am-8pm, Mon-Fri, 8am-2pm Sat)
Pay - £7.50 per hour + Corporate Benefits/Discounts
#WhySitel - Benefits of working for our company
20 days’ holiday + statutory bank holidays
Attendance reward bonus scheme
Free NVQs onsite
Onsite paid training
Excellent Career Opportunities
A fun working environment
Potential for lift share
Reduced Gym Membership - Everyone active
Eye Care Vouchers
Fruity Monday! Free fruit every week