Customer Service Co-ordinator - Automotive (German Speaking)

Recruiter
Rhenus Logistics Ltd
Location
Cannock
Salary
£18,000 per annum
Posted
02 Sep 2017
Closes
19 Oct 2017
Contract Type
Full Time

Rhenus Logistics Limited are looking for a German Speaking Customer Service Co-ordinator to manage customer queries and be the main point of contact for Rhneus Cannock, other partner and clients in Europe.

Key areas of responsibility:

Main contact between Rhenus and automotive customers predominately in Germany

Main contact between Rhenus Cannock and other partners and depots within Europe

Obtaining updates from hauliers that are delivering goods and dealing with any arising issues

Booking timeslots for deliveries into plants using customer’s portal

Dealing swiftly and precisely with any customer queries or problems

Ensuring that deliveries into the plants run as smoothly as possible and are on time

KPI data collection for delivery times

Qualifications:

Excellent organisational skills, and an ability to work under pressure and within a tight timeframe. A general overall knowledge of the basic windows packages, and the ability to learn quickly the web portals of the clients.


Be a confident and able to work on own initiative, but with an ability to be a member of a team, working in conjunction with fellow colleagues.


Knowledge of the automotive manufacturing industry is a preference.

Much preferred is the ability to be pro-active and be prepared to react to ever changing requirements

Fluent German language skills are required for this position

This is a permanent position.

The working hours are 08:30-17:30 with an hour lunch break, Monday to Friday. Working hours could start earlier if preferred.

Salary would be £18k per annum. Could be negotiable for the right candidate.