Support Worker

7.50 - 7.50 GBP Hourly + GBP7.50/hour
05 Sep 2017
03 Oct 2017
Contract Type
JOB PROFILE: To provide a high quality of care and support for people with mental illness, learning disabilities, autism and/or behaviours that may challenge; to maximise the recovery and skills potential of each individual living in their own homes/support services within the community for whom Trust Care Management provides a service; to achieve the highest possible standards of care and support in a professional manner.


QCF Level 2, or equivalent. Desired one years' experience of care and support services for people with mental illness, learning disabilities, autism and/or behaviours that may challenge preferred.


1. Provide support and information to the individuals we support.

2. Provide emotional and practical support to service users.

3. Support service users to meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry, financial planning, and preparing meals and drinks.

4. Supporting service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping.

5. Enable service users to achieve independence as far as possible in all areas of their life by providing appropriate information, opportunity, training, counselling and support.

6. Encourage, prompt and motivate service users to identify and choose their support needs.

7. Developing, implementing and reviewing service users care plans by consulting with service users and their relevant representatives.

8. Provide a safe, comfortable and supportive home for the individuals we support by:
Supporting service users to actively contribute to the running of their own house.
Participate in rotas, which may include day, evening, weekend and Bank Holiday working and sleeping-in duties at night.
Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits.
Report any maintenance and repair tasks in the house, to the Regional Operations Director / Team Leader
Provide First Aid services at the house/service when necessary according to service users and their individual Care Plans.

9. Encourage and assist the individuals we support to present themselves as valued members of the local community by.
Create opportunities for social and leisure activities in consultation and with service users.
Introduce service users to a range of facilities and amenities in the local neighbourhood and wider community.

10. Ensure that the rights of the people we support are always protected and respected.
Ensure that each individual is supported as far as possible to exercise their rights in the following areas: Privacy, choice, participation in decision making affecting their lives, expression of their own cultural identity, entitlement to feedback on the service they receive and the right to complain, protection of their property, maintaining links with family and friends.

11. Liaise with other professionals on behalf of the individuals we support.
Maintain contact with a wide range of outside professionals, e.g. general practitioners, dentists, OT(occupational therapist), care managers and other therapists etc.
Liaise with Day Service providers.

12. Keep records and participate in administrative tasks.
Assist in writing, receiving and updating of individual care plans in conjunction with the Team Leader/Regional Manager.
Assist and participate in the wide range of administrative tasks necessary for the smooth running of the house/service.
Follow all of the company's financial procedures.

13. Participate in the opportunities provided for training and development.
Participate in regular supervision to: receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.
Participate in an annual appraisal co-ordinated by your line manager.
Attend staff development programmes, training courses, seminars and workshops as required.

14. Work within, and promote, the policies and procedures.
Follow the policies and procedures outlined in the Manual of Procedures
Maintain confidentiality about service users, staff and the Company as a whole.
Promote equality of opportunity and a respect for diversity.

15. Be an active member of the House/Service team.
Help cover the work of the team, during absence, vacancies, or when a colleague is under pressure.
Liaise and coordinate with other team members to provide a cohesive, high quality service.
Participate in and contribute to team meetings.
Share with other team members previous experiences, skills and knowledge, which may be relevant to the team in providing an improved high quality service.
Be supportive, respectful and empathetic toward service users, colleagues and visitors.

16. Any other duties.
Undertake any duties consistent with the overall purpose of the post as directed by the Team Leader/Regional Operations Director.
To undertake other duties as may be reasonably requested in order to maintain the smooth running of the business.

If necessary, the staff member will temporarily work at and if requested, permanently change the normal place of work to any other service which the Company has already set up or may set up within a 25 mile radius of the normal place of work. In addition the Company may also require you to work at any other service currently run by Trust Care Management Limited, the sister Company within 25 miles radius.

This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility.

The post holder will be required to undertake other duties as may be reasonably requested in order to maintain the smooth running of the service.

ACCOUNTABLE TO: Regional Operations Director
REPORTS TO: Team Leader