Temporary Customer Services Adminstrator

Recruiter
SF Group
Location
Birmingham
Salary
£7.50 per hour
Posted
04 Sep 2017
Closes
24 Oct 2017
Contract Type
Full Time

SF Group are currently looking for a candidate with extensive experience in Customer Service to join a well established brand in the South Birmingham region.

This temporary position is in place to ensure that the business's clients receive a professional response to their queries. Rate of pay is £7.50 per hour and will support within Customer Services through a busy period.

Day to day responsibilities include:

  • Handling enquiries via telephone, fax and email
  • Quotation provision
  • Order processing
  • Preparation of shipping documentation
  • Effectively managing any customer feedback or enquiries
  • Continuously building positive customer relationships and generating repeat sales
  • Provide accurate and timely reports on direct customer activity
  • Maintain a comprehensive knowledge of products, including applications, features and benefits
  • Maintenance of customer account details, pricing and customer contacts through internal CRM system. Support ongoing CRM development

The ideal person will be/have:

  • Experienced Customer Service professional
  • Experience in a business-to-business Customer Service or Sales environment
  • Able to work on own initiative to progress complex orders through to completion
  • History of creating and developing customer/client relationships
  • Confident and professional telephone manner with excellent written and verbal communication skills
  • Ability to demonstrate active listening
  • Determined and tenacious approach with a passion for providing excellent customer care

If you have the relevant experience stated above, and you are immediately available please apply below ASAP.