Customer Support Analyst - Care Records - Public Sector

150.00 - 190.00 GBP Daily + GBP150 - GBP190/day
06 Sep 2017
19 Sep 2017
Public Sector
Contract Type
Records Analyst / Customer Support Analyst / Care Records Systems.

Public Sector client requires a Customer Support Analyst to deliver proactive and enabling support to users of People Group ICT Systems including the delivery of advanced system administration, user training, provision of clear guidance and improvements to ICT application(s) that embed practice in the business.

The successful candidate wil :

To be a subject expert in Care Records Systems making best practice recommendations on the appropriate internal systems configuration to achieve agreed outcomes.

To provide proactive customer facing and accessible support to users of the Care Records Systems that enables the staff to proactively manage their cases.

To act as advanced administrators managing resolution of complex queries, producing solutions that meet business needs and embedding via the production of process, guidance and support.

To document processes for the resolution of routine administrative tasks and known errors.

All applicants must have the following experience:

A professional qualification in a related areas such as Customer Services, Training or ITIL Foundation

Experience of delivering and commissioning trai

ning to support change using a range of appropriate delivery mechanisms
Experience of working in a customer facing environment working to customer and service standards

The proven ability of implementing processes consistently ensuring documentation is up to date and accurate

Experience of dealing with difficult customers appropriately.

Experience of working in a Social Care or Education setting and knowledge of the strategic drivers at least in one of those areas