Customer Service Advisor CSA
Job title: Customer Service Advisor (CSA)
Location: Birmingham, Halesowen
Hours: Full time 40 hours split shifts (8am-4pm, 12pm-8pm, 2pm-10pm, 4pm-12pm) - 5 of 7 days weekly + 1 night shift every 3 months
Salary: £15,808 rising to £16,848 after probation (3 months) + bonus (up to £175 per month)
Keywords: Contact Centre, Customer Service, Call Centre, CSA, Chat, Birmingham
Customer Service Advisor (CSA) with excellent customer service, verbal communication and customer support skills is highly sought by a multiple award winning games studio based in Birmingham who are the UK`s largest privately owned mobile e-gaming studio! We currently have just over 200+ employees here at our Birmingham HQ and we offer some of the UK`s best career progression plans with the opportunity to progress your career across multiple departments here at Intouch Games Ltd!
In this position, you will work as part of a close knit, collaborative contact centre team who are at the heart of our business and manage our customer`s queries via various channels including inbound, live support and email. You will have the opportunity to work within a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively atmosphere and ensuring all customers feel at home and welcome.
In addition to this, you will promote the company`s services to both existing and new customers, keep the chat room a fun and engaging area and being mindful of any forms of inappropriate language and/or behavior or content. You`ll be tasked with giving accurate, concise information in a professional and personable manner whilst maintaining up to date knowledge of our range of online and mobile based games!
Key skills we`re looking for…
- Excellent customer service skills.
- Excellent verbal and written communication.
- Positive, can-do attitude and approach.
- Have a professional and personable demeanor.
Bonus points for…
- Previous Contact Centre experience
- Knowledge of Bingo, Casino or Slot based games.
Therefore, if you are an excellent communicator with a real interest in people and you`d like to join a multiple award winning eGaming studio who have been accredited as one of the `Top 1000 Companies to Inspire Britain`, been recognised by the BBC as a top technology employer and have a 1 star accreditation as a `Top Company to Work For` then send in your CV today for review!