Call Centre Manager

Recruiter
SF Group
Location
Birmingham
Salary
£22,000 per annum
Posted
02 Sep 2017
Closes
16 Oct 2017
Contract Type
Full Time

SF Group are currently recruiting for an experienced Call Centre Manager.

We are looking for an enthusiastic Call Centre Manager to lead day to day management of a team of 8. The role is paying between £22/24k dependent on experience. You will be reporting to the Revenue Manager.

Key Responsibilities:

  • Responsible for the management of the Inbound Sales
  • Day to day management of the office
  • Team management, motivation and coaching
  • Develop a team incentives scheme
  • Team Training and identifying training needs
  • Team Recruitment
  • Managing Team rota's
  • Team reviews and performance and standards
  • Monitoring calls to improve quality, minimise errors and track operative performance
  • Forecast of call volumes
  • Handling of complex complaints
  • Key decision making in the absence of the Revenue Manager

Skill & Experience:

  • Previous work experience in a Call Centre is essential
  • Experience in the Hospitality or Leisure industry
  • Focus on providing a great customer journey
  • A self starter who can work under their own initiative

If you are interested in this position, please apply or send a copy of your CV to