Senior Support Analyst

Birmingham City University
£31,095 per annum
05 Sep 2017
18 Sep 2017
Contract Type
Full Time

£31,095 to £33,799 + 5% shift allowance and 10% market rate supplement

Full Time, Permanent

Location: Multiple Campuses

Ref No: 072017-203-R

Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of 'Excellence, People Focus, Partnership Working and Fairness & Integrity'.

We have a vacancy for an experienced and self-motivated Senior Support Analyst to lead a team of support analysts covering first and second line support to the University staff and students for all AV and IT services. The team operates within the ITIL Service Management framework.

You must have a successful track record in a similar technical support role, including:

  • Line management experience
  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Working knowledge of Audio Visual technologies
  • Knowledge of Apple, Linux and mobile operating systems
  • Working with a number of external suppliers

You will need to have excellent interpersonal skills and have a good standard of written and verbal communication commensurate to this lead role. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.

You will be required to work on a one week rotating shift pattern.

As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.

Closing Date: Friday 15th September

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.