Customer Service Coordinator

Recruiter
Workstreet
Location
Birmingham
Salary
£17,000 per annum
Posted
05 Sep 2017
Closes
14 Oct 2017
Contract Type
Full Time

Birmingham

Customer service Co-ordinator

The role holder will be responsible for confirming all customer sales pre dispatch. This will include arranging delivery times, ensuring the sales team has provided a great service, ensuring the customer will score us high and explaining the benefits of our insurance. This is a crucial role within our clients customer journey, which will also involve managing all aspects our trading relationship with our courier and any out of stocks.

SKILLS REQUIRED

  • Customer focused
  • Outstanding eye for detail
  • Prioritisation skills and ability to set priorities based on multiple variables
  • Composed under pressure
  • Excellent geographical knowledge of potential delivery points, distances and time required
  • Good negotiation skills and the ability to show continuous improvement
  • Computer literate good knowledge of Microsoft office applications
  • Good oral and written communication skills

KEY RESPONSIBILITIES

  • Manage all returns.
  • Arrange all interlink collections
  • Manage all incoming and outgoing post
  • Produce mugs as requested by management.
  • Assist Vertical Markets team with marketing material.
  • Check eligibility of upgrade enquires when requested.
  • Manage all incoming consumer calls and some small business queries.
  • Update consumer customer spreadsheets daily.
  • Provide reception cover during breaks and when busy.
  • Manage all outgoing buymobiles accessories.
  • Process canceled upgrades and new connections.
  • Process customer Queries.
  • Manage handset repairs.
  • Update company CRM with replacement orders.

OTHER DUTIES

  • Confirming delivery dates
  • Ensure every customer has been contacted on day of sale
  • Managing awaiting stocks
  • Ensure all customer correspondence has been sent daily
  • Primary point of contact for Courier
  • Monitoring parcels
  • Processing claims
  • Uploading daily sales from portal
  • Manage Out Of Stocks
  • From time to time reception cover