IT Support Technician 2nd Line

Box Limited
Sutton Coldfield
£16-22K dependant on experience
05 Sep 2017
20 Sep 2017
Contract Type
Full Time
IT Support Technician 2nd Line

Box Ltd are one of the UK's leading online retailers of consumer electronics and have been trading for over 20 years. We sell online via our website, via online market places and our retail store. This is an exciting opportunity to join our dynamic and expanding company.

We have a vacancy to join the IT support team of Box Limited.

Job Role/ Essentials
The IT Support Technician role is varied and will include on the job training.

Duties include:
* Support external clients and internal staff with their day to day IT related issues
* Take telephone calls to help clients through setup or resolve issues
* Server and workstation support and trouble shooting.
* Network support and installation
* Phone system support
* Broadband satellite customer support
* Server rooms maintenance and upgrades
* VM machines setup backup and configure
* Onsite visits to install/configure/troubleshoot
* Setting up new users and dealing with passwords etc
* Resolve any file permission issues/security concerns
* Good written English and Grammar skills are essential.
* Full clean UK DL, own transport is essential

Preferred Skills and Experience
* Ideally, Microsoft accredited individual.
* Good organisation/time management and ability to multi task.
* Need to be enthusiastic, hardworking and self-motivated.
* Previous similar role experience is essential
* Server hardware build and configure
* Plan and implementation data backup plan
* Azure cloud solution implementation
* Microsoft 365 migration and integration
* Server upgrade planning and implementation
* Experienced with GPO's active directory and sever migrations
* Virtualization technology experience (Hyper V- VMware)

Salary: £16-22K dependant on experience.

Type: Permanent, Full Time, 9:00 - 5:30pm, Mon-Friday and some Saturdays depending on work load.

Location: Sutton Coldfield / Birmingham

If you feel you may be the right person for this fantastic position, feel free to apply with a CV and covering letter highlighting your experience and why you think you are suitable for the role.