Ocean freight Clerk Export Sea Freight Tamworth

thirst headhunt recruitment
£27,000 per annum
05 Sep 2017
18 Oct 2017
Contract Type
Full Time

Joining an expanding company interested in development and internal / external training The Export seafreight operations and Customer Service Freight Operator is responsible for the arranging and receiving sea freight export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with overseas Partners and our customers and responsible for providing excellent customer service.

• Build ocean freight files Far East USA and worldwide destinations Take all incoming calls from all internal/external customers

• Ensure accurate data is entered into CRM

• Liaise with customers, other offices locally and overseas, agents, shipping lines and hauliers

• Respond to all internal/external customer enquiries promptly and professionally

• Approves/arranges shipments via email/LOI

• Completes all required documentation

• Ensure full understanding and strict compliance to customs processes and procedures

• Ensure all instructions are clear, concise and are provided in the correct format

• In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer is kept fully informed

• Accurate and timely management of all mandatory milestone data

• Liaise with product support team to provide Sea Freight quotes

• Raising sales invoices accurately within agreed KPI timescales where required

• Collect monies from relevant parties where required

• Raise payment requests to relevant parties where required

• Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations

• Provide customer reports where required

• Constantly consider initiatives which will enhance the customer experience

• Be committed to excellent service quality

• Provide cover for the rest of the department during absence

The Hours are 9:00 am to 17:00pm

********You must have at least 1 years Export seafreight knowledge within a freight forwarding company ***************