Technical Support Customer Advisor
We are working on behalf of one of our clients in the Birtley area who require an experienced Technical Support Customer Advisor to join their team.
The Technical Support Department is a busy team within a manufacturing businesswho provide technical advice and information to customers. They also handle enquiries and complaints responding via telephone, email and writing. Following a sustained increased in business we are looking to expand the team with an enthusiastic, customer focused individual with an analytical approach and technical mind.
Duties of the role;
- Responding to customer queries by telephone, email and letter
- Ensuring the customer is left feeling satisfied with the outcome
- Dealing with contact from contractors, retailers and public
- Working as part of a team
Ideally the candidate will be:
- Customer focused
- Calm under pressure
- Show empathy and be very helpful, even under pressure.
- Paint experience would be ideal but not essential.
- Experience in a customer support role is required.