2nd Line Support Analyst

Prophet Plc
06 Sep 2017
28 Sep 2017
Contract Type
Full Time
2nd Line Support Analyst

Prophet plc is the leading supplier of software solutions to the fresh food industry.

Our head office is based in Meriden and we serve clients throughout the UK, Ireland, America and South Africa.

We are looking for a Support Analyst to provide 2nd line support and more:

a. Answer questions and help the end-user with questions.
b. Liaise with end-users to gather the information required to support the problem or query being reported.
c. Good diagnostic and analysis skills are essential to resolve the kinds of question you'd be handling. A methodical and logical approach will make the difference between success and failure. The successful candidate will be able to work well under pressure and maintain a professional and customer focused approach at all times.

Ideally you will be an excellent communicator with a proven support background and have had some exposure to ERP systems.

We would expect you to have some experience of SQL queries and a simple knowledge of any programming language will be an advantage as is the need to work logically.

Also important is the need to be proactive and dynamic with the ability to deliver results in a fast paced pressurized environment.

This is a fantastic opportunity to join an established and industry leading Midlands based software house

Excellent salary plus benefits

Please send your CV to us via the 'Apply Now' button.

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