12 Month FTC Customer Services Coordinator

06 Sep 2017
21 Sep 2017
Contract Type
Full Time
Cobham Antennas is seeking an Internal Sales Coordinator to join the team in Marlow. Provide support to the international Sales Team by acting as the bridge between the customer and Operations, liaising with both to ensure accurate delivery to contract. To ensure sales orders are efficiently and effectively transacted and that communication internally and externally is proactive.
To provide a first class customer service to both internal and external customers. Act as the single point of contact to ensure the uninterrupted flow of business by coordinating between all relevant disciplines and the customer.
Location Marlow, Buckinghamshire

As an Internal Sales Coordinator your skills and qualifications will ideally include:

- Demonstrable experience in working within a customer service environment
- Educated to GCSE level or equivalent
- Fully conversant with Microsoft applications (Word, Access, Excel, PowerPoint, Internet Explorer and Outlook)
- including the use of internal business systems i.e. MRP, CRM, ERP
- Proven excellent written and communication skills
- High level of numeracy
- Excellent written and verbal communication skills including telephone
- Experience of customer service environment
- Accuracy of processing data
- European language skills desirable
- Computer competency with a range of business systems

As an Internal sales Coordinator your main responsibilities will involve:

Quotes & Order Administration:
- To support the uninterrupted flow of business and coordinate between all relevant disciplines and customers to be the single point of contact.
- Present sales data at daily operations meetings, taking ownership as voice of customer for customer orders.

Sales Operation Performance: KPI
- Manage CRM database and produce monthly quote reports in line with KPIs to ensure accuracy of quotes against opportunities
- Order acknowledgment - validation of alignment of quotes to orders
- Load orders accurately and comprehensively
- Raise standard and pro forma invoices
- Receive incoming phone calls and emails

Customer Liaison:
- Field initial customer enquiries
- Provide updates to customers / sales managers on order status, escalated issues
- appropriately

General Responsibilities:
- Use and management of business systems
- Developing and continually improving business processes and interdepartmental
- functioning
- Support other BU integration into the Marlow business systems

About Cobham Antenna's
Cobham Antenna Systems develop and manufacture high specification sector and multi-sector, directional, omni-directional, ultra-wideband (UWB) and MIMO antennas.
A wide range of products are available for customers, small and large, worldwide in Commercial, Military, Satellite and Security markets.

About Cobham plc
Cobham is a leading global technology and services innovator, respected for providing solutions to the greatest challenges, from deep space to the depths of the ocean.

Click here to find out more about us and or check out our LinkedIn company page