Monitoring & Response Centre Operators

20247.00 - 20247.00 GBP Annual + GBP20247/annum Up to GBP20,247 per annum pro rata
08 Sep 2017
06 Oct 2017
Public Sector
Contract Type
Monitoring & Response Centre Operators
32 & 16 hour per week posts available
Up to GBP20,247 per annum pro rata*
Want to make a difference to the lives of vulnerable people?

Our client is seeking to appoint Monitoring and Response Centre Operators for their Monitoring & Response Centre, based in Kidderminster.

They provide a range of services to older and vulnerable people 24 hours a day through their Monitoring and Response Centre. Using the very latest telecare call handling software their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. The centre also provides a range of call handling services to other organisations ensuring a varied and challenging role.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join them and on-going training to support your development.

As part of the team of Monitoring & Response Centre Operators your shifts will form part of our 24-hour rolling rota.

They also have relief positions available. Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

*The salary amounts stated above are based on a 40 hour working week. Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is GBP23,149 per annum pro rata.

Employees must have satisfactorily completed 16 weeks of their probation period before being considered for other posts within the organisation.

Closing date for receipt of completed application forms is Thursday 21st September 2017
Interviews will take place 25th 26th & 27th September 2017.

Call handling / Telecare / Customer Service / Response operator / Admin / Administration