Service Centre Advisors x 2

Recruiter
Anonymous
Location
Warwickshire
Salary
90.00 - 110.00 GBP Daily + GBP90 - GBP110/day
Posted
08 Sep 2017
Closes
19 Sep 2017
Sector
Public Sector
Contract Type
Contract
Service Centre Advisors x 2 are required for a Client based in Coventry

To provide a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy, business applications and all other agreed Agency activity

Deliver a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy, business applications etc

Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers.

Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre

Develop expertise within a lead area (LEVY); utilise digital platforms such as SharePoint to share knowledge across the Service Centre and cascade information to colleagues from internal webinars.

Accurately report progress on query resolution via Service Now.

Support training providers to submit accurate and timely data and management information which the Funding agencies use for all aspects of the business cycle.

Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre

Essential Skills

Excellent communication skills

Contact centre experience

Analytical skills

Ability to work under pressure