Customer Service Advisor

Pertemps Managed Solutions
Bermuda Park
£9.14 per hour
04 Sep 2017
06 Oct 2017
Contract Type
Full Time
Severn Trent's vision is to become the most trusted water company by 2020, serving communities and building a lasting legacy. They are passionate about what they do and their customers are at the heart of everything. They are inspired to create an awesome company and so in order to achieve this, they are looking for the best talent to join them in delivering an outstanding customer experience.

If you want to work in an awesome place, and are passionate about delivering an amazing service to customers then read on as this could be just the opportunity you have been looking for!

We are offering an ongoing long term, temporary contracts with a start date of the 4th September 2017.

Job objectives:

As a Customer Advisor in the Credit Management team your role will involve a combination of taking inbound calls to answer customer queries, and making outbound calls to obtain outstanding payments. You will be talking with our customers and setting up affordable and sustainable payment plans. You will use your listening and questioning skills to gain an understanding of their individual circumstances to negotiate and agree the best course of action, recognising when your customer may require further financial support through one of our Payment Assistance Schemes. You will also handle other customer queries and carry out regular reviews to make sure their payment arrangements are still suitable.

Key accountabilities

You will:

• Take accountability and ownership to resolve customer queries

• Work within and support other members of the team

• Day to day handling of customer contact (telephone, email, letter and SMS), offering support services

• Administration tasks relating to debt advice/collection/vulnerability detection

• Liaising with the Court/Debt Collection Agencies and other institutions

Our ideal candidate will have the ability to listen effectively whilst showing a positive and empathetic approach to resolving customer queries. Excellent verbal and written communication skills are critical to being a success in this role.

If it sounds like something you could be interested in – APPLY!!!

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