Customer Service Coordinator

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Location
Birmingham
Salary
£17,000 per annum
Posted
06 Sep 2017
Closes
24 Oct 2017
Contract Type
Full Time

This independent, innovative, forward thinking and award winning company based in Birmingham are looking for a Customer Service Coordinator to support two integral teams within the business.

You will support the Customer Service Team by managing customer service queries.

The Role:
* Manage all incoming consumer calls and queries
* Update daily customer spreadsheets
* Process and progress customer queries
* Manage all returns, collections and arrange delivery times
* Confirm delivery dates with customers
* Ensuring the sales team has provided a great service
* Manage trading relationships with courier for stocks updates
* Update company CRM system
* Ensuring the customer will score the team 10/10 in follow up survey
* Live and breathe the customer journey
* Occasional reception cover - as and when required

The Candidate:
* Organised with good time management skills
* Team player and ability to build good relationships
* Excellent communication skills
* IT Literate

Salary £17-18.5k
Free parking
Company pension
Fun and lively working environment.
Realistic progression opportunities.

Please forward your CV for immediate consideration

Please note if you have not heard from us within 5 working days unfortunately you have not been successful on this occasion.