Housing Needs Officer
Housing Needs Officer Jobs, Birmingham City Centre, Competitive Salary, Leading Local Authority
Your new company
Due to an internal service redesign, we are now looking to recruit Housing Needs Officers to work in the heart of the city centre on a temporary basis on an on-going basis. Birmingham City Council is the largest single local authority in Europe offering a range of opportunities and regeneration. With Birmingham and the surrounding areas continuing to develop, the council pride itself to make life better for the millions of people who live and work in the city.
Your new role
As a Housing Needs Officer, you will be working in the Housing Options Service and will be responsible for providing high quality housing advice and support services to the customers ensuring their needs are met and expectations are managed. You will be handing a large volume of customer queries either face to face, over the phone or in writing. In addition to this, you may be required to interview and visit customers to assist them with the completion of lettings, referrals and application forms. You will also be expected to undertake investigations and provide case summaries to the Senior Housing Needs Officer to allow them to make correct and compliant decisions.
What you'll need to succeed
You will have experience of working in a fast paced area and have a high level of customer service experience. You will also have strong clerical experience as there will be an element of filing and maintaining records. You will be able to manage working to varying deadlines and have a good working knowledge of current legislation. You must have a keen eye for detail and be able to analyse data and communicate it effectively.
What you'll get in return
You will be working with an employer who is an accredited Investor in People and who are renowned for their supportive culture that can offer flexible working. You will be covering a range of potential projects within the council and have input into lots of different areas, offering a great deal of variety and flexibility. You will be based in their office in the heart of the city centre and paid a competitive salary.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.