Digital User Experience Lead
Npower is one of Britain’s leading energy companies supplying energy to around 5.1 million customers, , and is part of the Innogy group, one of Europe’s leading electricity and gas companies but the real energy behind our business is our people. Together, their energy helps us deliver more efficient technologies and light up our customers' lives. That's why we help power their careers with excellent training, opportunity and rewards.
Role description and what we’re looking for
The successful candidate will be responsible for designing the digital user experience for npower.com. The role holder will champion the needs of the customer balanced against the complexity of business requirements, processes and associated technological to ensure our investment in Digital technology delivers significant commercial return and drives high levels of customer satisfaction.
Working closely with the Business Analyst, Visual Designer, Copywriter, Project Manager and wider business stakeholders. The successful candidate will be responsible for planning the UX stream of work, producing UX documentation such as user journeys, wireframes and sitemaps, and work with our third party provider to conduct usability testing. They will also be responsible for the ongoing optimisation of npower.com, driving CSAT and business benefits.
You will need to demonstrate / be:
experience as a User Experience Designer, User Experience Architect, Interaction Designer or similar role working with high traffic retail websites
Proficient user of UX software such as Axure, Creative Suite experience desirable.
Extensive knowledge of managing user-centered design activity, including research and design methodologies including defining site architecture and navigation, user testing, stakeholder interviews, card sorting exercises, heuristic analysis, persona development, wire framing and prototyping etc.
Degree qualified (desired but not essential)