1st/2nd Line IT Support Technician

Recruiter
Associated Technology Solutions
Location
Aldridge
Salary
£17,500 per annum
Posted
07 Sep 2017
Closes
19 Oct 2017
Contract Type
Full Time

We are looking for an enthusiastic individual to become part of a dynamic and growing business. The company supports all aspects of IT, from network maintenance and installation to data backup services. We also specialise in the support of business SME infrastructures.

With bases in Aldridge & Tamworth we generally cover a Midlands area client base. However we work throughout the whole of the UK with clients in London, Scotland and Jersey.

Duties

1st line technical support for client support tickets, raised by clients and senior management

Answering telephones and dealing with customer enquiries

PC, Server, communication equipment hardware and software installation and support

Telephone and ecommerce order taking and dispatching

On-site field engineer installation and support

Requirements:

Must have at least 12 months current experience in a 1st/2nd line helpdesk support role
particularly in a MS Windows environment

Willingness to learn

Flexible working hours

Access to own vehicle

Desire to work in and help grow the business

Adaptable to changing demands and circumstances

Good basic / working level knowledge of network equipment (Routers & Switches)

Good basic / working knowledge of Windows OS

Some Knowledge of Windows Server OS environments advantageous

Good problem solving skills

Attributes:

Professional and courteous manner

Flexible attitude to a varied job role

Ability to multi task

Desire to work in a growing company with aspirations to become part of a sustainable business

Typical day

Server log checking and answering support tickets

Data backup facility - Managing, checking and reporting

Answering telephone and web enquiries

Dealing with support tickets

Workshop hardware and software fault diagnosis and fix

Collection, return and installation of client equipment to client’s site

Response to support call outs

Product orders, packaging and dispatching

Social Media updates

Website amendments and RSS updates