Field Manager

Hermes Parcelnet Limited
06 Sep 2017
23 Sep 2017
Contract Type
Full Time
Join Hermes as a Field Manager in Operations. In this fast-paced role we will give you the flexibility and autonomy to think both creatively and commercially to manage your area, ensuring all deliveries run smoothly. It is an exciting time to join as we continue to grow and give our people the opportunity to innovate and develop new solutions to keep us ahead of the game.

The UK's largest home delivery courier network, Hermes deliver more than 260 million items a year on behalf of the biggest names in retail. Our 14,500 hard working lifestyle Couriers make this happen and provide a high quality doorstep service, with our Field Managers supporting and inspiring them along the way.

The Field Manager is essential in overseeing and managing the region's couriers 'final mile' delivery service.

Your job will be to ensure that the business and customer expectations are met by driving an excellent customer experience. You'll make sure KPIs are continually monitored in order to meet customer satisfaction and minimise enquiries through issue resolution and escalation management. Putting the customer at the heart of everything we do.

You'll have accountability for specific tasks such as:

- Reviewing the service performance with self-employed couriers for all delivery types
- Working alongside the Compliance Manager on targets
- Interviewing, selecting and on-boarding couriers that fit the courier profile
- Negotiating service cost, pay rates & rate reviews for couriers
- Responsible for Service performance in nominated Sub Depots

We offer you:

- Full training along with a supported induction process
- Company car
- Mobile phone and IPad
- Bonus up to £6,000 per annum
- Hermes Pension up to 5%
- 26 days Holiday plus bank holidays
- Income Protection & Life Assurance cover
- £43 monthly meal allowance

You will have the passion, drive and confidence to work with depots across the region as part of a growing team, with the customer being at the heart of everything you do.

Essential Skills for the role:

- Committed to driving a great customer experience
- Prepared to deal with challenging situations
- Adaptable to different styles and behaviours within the team
- Be an effective communicator (to couriers)
- Problem solving and planning effective contingencies and solutions
- Competent negotiation skills
- Competent in data interrogation and basic understanding of excel and well as being computer literate
- Professional appearance, articulate and able to communicate confidently at all levelsWe welcome applications from candidates with a background in Operations, Logistics, Sales and Retail.

Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!