Customer Services Manager

Recruiter
Kelly Services
Location
Evesham
Salary
£30,000 per annum
Posted
07 Sep 2017
Closes
19 Oct 2017
Contract Type
Full Time
Customer Services Manager
Customer Services Team Leader
Job Type: Permanent, Full Time
Job Location: Evesham, Worcestershire. Easily accessible from Evesham, Broadway, Chipping Campden, Tewkesbury, Worcester, Cheltenham.
£30,000 - £35,000 per annum
Job Sector: FMCG

Your new employer is a growing, reputable multinational business with European Headquarters based in Evesham. With a manufacturing facilities all over the world, the company is a currently a major European and international exporter of food products.

As the Customer Service Manager, your key objective will be to lead and motivate a team of 4 staff to ensure that the Customer Services function is running in an efficient way and that the team are giving the best service to clients.

In the Customer Services Manager job you will be involved with the following:

Monitoring and improving Customer Service processes and systems
Providing commercial support to other departments - e.g. Sales, Marketing, Supply Chain, Warehouse and Production, Finance
Supporting the Sales team in creating and enforcing customer contracts
Managing price queries and order fulfilment queries
Managing the processes of dealing with customer complaints
Building good customer relations

To be successful in this job, ideally you will be coming from a Customer Services background gained within the FMCG sector, or manufacturing and production. You will be an experienced team leader and supervisor with the ability to support your team in their personal and professional development. You will be a confident communicator with the ability to adjust well to quickly changing priorities whilst working well under pressure.

If interested in the Customer Services Manager job, please apply today for immediate consideration. This job is commutable from the likes of Evesham, Broadway, Chipping Campden, Tewkesbury, Worcester, and Cheltenham.

If the Customer Services Manager job isn't quite right for you, but you are looking for a new position, please contact us for a discussion on your career.

Kelly Services are an Equal Opportunities employer for all jobs, and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Our clients range across industries from the world's largest companies to medium-sized businesses and entrepreneurial start-ups. As a result, our candidates have access to a broad selection of opportunities. Our ethos is to build long-term relationships with our clients and candidates, by offering a genuinely professional consultancy service at every stage, as a consequence much of our business and many of our candidates are referred to us.

Kelly Services UK Ltd is acting as an employment agency in relation to this vacancy.