3rd Line Network Engineer

£300 per day
07 Sep 2017
19 Sep 2017
Contract Type
Full Time

Capita's partnership with Birmingham City Council, Service Birmingham is looking for a Network Engineer 3rd Line for a 3-month contract based in Birmingham. This role is part of the Network Services Team and they are looking for a highly motivated individual to support the management and implementation of the Birmingham City Council Network.

Service Birmingham supports a complex MPLS network architecture and requires a suitably qualified engineer to maintain and develop the network in line with the business requirements. This is an exciting opportunity to work on leading edge network technologies within a highly skilled team in a challenging environment


  • To provide Tier 3 support for the day to day running of the of the Core MPLS Network function, Internet Services, Load-balancing and Firewall Services.

  • To take a lead role in troubleshooting technical problems, challenges and complexities that exist within the Core Network.

  • To support the Network Services Release Management Policy for the Core MPLS network. This includes release validation, maintenance, configuration, installation and deployment of the appropriate levels of Network Software

  • To support the lead within Network Services on the development of future technologies and customer requirements in line with business requirements.

  • To take joint responsibility for Network Services Lab Environment. This includes accountability for full UAT testing and development of any new Core Network development, changes and implementations.

  • To work as part of a dedicated team together with Capita/Cisco in providing 3rd level Network Support for the MPLS network.

  • To lead on the core wireless infrastructure components, including wireless LAN controllers and authentication servers, and third party managed wireless services.

  • To be able support ad hoc network problems and queries within the Network Services team

Level of supervision:

  • Plan own work to ensure the meeting of defined objectives as an individual and the team.

Essential experience/skills:

  • In depth understanding of Cisco routing and switching technology, MPLS, BGP, IS-IS, and EIGRP.

  • Proven network-related project implementation skills and experience.

  • Tier 3 trouble-shooting skills and system monitoring/reporting experience using a suitable network monitoring application.

  • In depth understanding of Internet BGP/LIR installation and maintenance.

  • Fundamental understanding of CISCO ACE load-balancers, F5 load-balancers.

  • Fundamental understanding of Checkpoint and Juniper firewall technologies.

  • Proven track record of configuring and troubleshooting Cisco wireless LAN controllers at an enterprise level.

  • Experience in configuring Cisco ISE and troubleshooting user based issues.

  • Fundamental understanding of configuring and troubleshooting TACACs implementations.

  • Self-motivated for all aspects of responsibilities.

  • Diligent in the production and support of network and project documentation.

  • Experience of working within a busy customer/stakeholder environment.

  • Ability to help define, document, enforce and follow procedures/processes.

  • Excellent verbal communication skills to explain technical solutions to customers in a clear and concise manner.

  • Ability to deal with customers in a calm and controlled manner.

  • Ability to work logically, quickly and accurately.

  • Ability to develop professionally on a continuous basis as an individual and team.

  • Demonstrate a systematic and analytical approach to problem solving.

  • Proven experience of working in a highly effective support role within a complex network environment.

    Desired experience/skills:

  • Qualifications or continuing pursuit of, relevant vendor's certification programme (e.g. Cisco (minimum CCNA, ideally CCNP, Checkpoint).

    Preferably educated to Degree level.

    If you are interested in being considered, please apply asap alternatively if you are experiencing any difficulties with your application you can email your cv to

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.