Sellers Concierge Expert / Negotiator

£18,000 per annum + commission & benefits
08 Sep 2017
28 Sep 2017
Contract Type
Full Time
New opportunity not to be missed! Purplebricks has a unique opportunity available for a Sellers Concierge Expert / Negotiator to join the team in Shirley, West Midlands. The role is a full time, permanent position offering a salary of £18,000 per annum plus commission and excellent benefits.

As the fastest growing and most positively reviewed estate agency in the UK, Purplebricks is helping clients save millions of pounds in commission across the globe. We have already expanded into Australia with our innovative service, as well as USA due to launch, combining the personal touch of Local Property Experts with cutting edge technology and a Central Property Team to deliver an amazing customer experience. We're proud to say we've revolutionised the way people buy, sell and let, with our focus on people, not just property.

You will be part of a team dedicated to enhancing the customer journey by providing knowledgeable, friendly and efficient customer service. You will be focused on working to exceed individual and team targets. There is no cold calling!

The successful candidate will have the potential to make a real impact in our business and will have lots of opportunities for progression.

What are the responsibilities of the Sellers Concierge Expert / Negotiator?

- Assist and facilitate with any of our customers needs

- Realistically manage client expectations, managing and escalating complaints where necessary

- Ability to build and maintain good relationships with customers and employees

- Respond promptly and effectively to incoming customer calls

- Pro-actively carry out full marketing reviews on stock that hasn't had desired activity with the aim of generating more interest.

- Amend live adverts and pitch price reductions whilst tending to client needs

- To use our in-house software systems whilst engaging in client support calls

- To exceed monthly performance targets by maximising business opportunities across a range of customer channels

- Cross-sell and up-sell the full range of Purplebricks services

What do we look for in a Sellers Concierge Expert / Negotiator?

- Remain confident and focused when dealing with negative situations

- Demonstrate an active approach

- Be willing to participate to increase the pace and exceed goals and objectives

- Provide excellent solutions in situations involving the new and unexpected

- Be assertive when expressing views and provide thoughts and ideas to tackle any problem

- Communicate effectively and efficiently with our customers and colleagues in order to develop a culture of participation and involvement

- Good level of literacy and numeracy skills

We offer our Sellers Concierge Expert / Negotiator a fantastic benefits package!

- A competitive salary with excellent commission package

- 25 day's holiday after meeting a length of service benchmark

- Pension scheme

- Childcare vouchers

- Perkbox (an amazing benefits platform giving employees access to highstreet and online discounts, an employee assistance programme and a wellbeing hub)

- Opportunities for personal and professional development

- An exciting environment filled with amazing, talented people to work with!

Successfully screened applicants will be invited to attend an Assessment Centre at our offices.

Why not click 'apply' today? Don't miss out on this opportunity to join the world's fastest growing estate agency as our Sellers Concierge Expert / Negotiator.

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