Customer Service Representatives

Haywood Knight Associates Limited
Circa £20,000
08 Sep 2017
18 Sep 2017
Contract Type
Full Time
Haywood Knight are recruiting for a leading third party logistics provider who are looking for customer service representatives to join their team at their site in Coventry. This is an excellent role with opportunity for progression for individuals looking to develop their career within the customer services industry.

The Role:

- First point of contact for customers, handling incoming calls and taking ownership to resolve queries from customers.
- Ensuring customers' requests and queries are resolved and actioned within quick turnaround.
- Building strong relationships with customers by listening to their needs.
- Extracting and analysing customer data and presenting findings back to peers and stakeholders in the business.
- Responsible for National Key Accounts
- Ensure KPIs relating to quality of calls and adherence to in-house guidelines are consistently met.

The Candidate:

- Relevant qualification within customer services desirable, not essential
- Automotive experience desirable, not essential.
- Experience within fast-paced environment, adhering to KPI's
- Excellent communication and interpersonal skills
- Good knowledge and experience of MS Office, particularly Excel and PowerPoint
- Solution-focused, ability to problem solve
- Strong team player with ability to work well autonomously.
- Resilient, enthusiastic and driven individual

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