HR Shared Service Manager

Recruiter
Alexander Daniels
Location
Birmingham
Salary
£45,000 per annum
Posted
08 Sep 2017
Closes
22 Oct 2017
Contract Type
Full Time

This is an exciting opportunity for you to join the HR Shared Service Team, if you are a Team Leader looking for progression into a management position or an experienced Manager then this would be right for you. You need to be passionate about SLA's implementing Policy & Process to the highest degree and managing a successful HR delivery team. Birmingham City Based.

  • Take responsibility for high levels of service delivery, in line with agreed measures. Effectively manage performance and day-to-day operations and identify opportunities for continuous improvements.
  • Work with the wider HR community, including the HR Operations Managers to develop effective strategies and working practices that maximise effectiveness of the group.
  • Lead, motivate and develop a team of 8 administrators to ensure that training and development needs are understood, met and succession plans are in place in particular for those areas that have limited subject matter expertise.
  • Pro-actively promote the HR Operations to the business, building and maintaining stakeholder relationships at all levels.
  • Regularly undertake wider project work relating to HR and business change.
  • Manage the day to day performance and service delivery of the HR Helpdesk providing a customer-focused query handling service to all Line Managers and employees.
  • Manage the HR administration transactions in a timely manner and deliver to internal SLA's.
  • Ensure the accurate and timely delivery of business and project objectives.
  • Actively managing a team of administrators to ensure accurate and timely delivery of objectives and project deliverables to the business.
  • Proactively manage the recruitment and onboarding process so that it is considered a highly efficient and quality-focused service, with a client-focused outlook and appropriate service level agreements.
  • Working with the wider firm, our outsourced providers and Eversheds teams to refine existing approaches to process delivery.
  • Delivering best in class administrative services through the management, development and motivation of an administrative team.

Skills and experience:

  • Proven track record of managing teams within a centralised HR function or a Shared Service Centre.
  • CIPD qualification with knowledge of Employment Law is highly advantageous however not necessarily essential if strengths can be demonstrated in all other areas.
  • Strong stakeholder management is essential, experience gained within a professional services environment is desirable.

Call me or email me your CV