Amplifon Limited
Sutton Coldfield
£7.60 per hour
08 Sep 2017
28 Sep 2017
Contract Type
Full Time

A Career to Be Proud Of

As the world's leading hearing specialist, operating in 22 countries across the world, we have one focus: our customers' quality of life. Up and down the UK and Ireland, our dedicated front and back-office professionals are constantly working to offer the best and the latest innovations in diagnostic testing, fitting and hearing aid technologies. That's because, from Hearing Care to Business Support roles, our people are devoted to improving life for people with hearing difficulties.

If you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.

About Your Role & Responsibilities

We are currently recruiting for a 3 month fixed term contract Receptionist, internally known as a Branch Coordinator, to provide a professional, courteous and high quality service to existing and new customers. This role is to workWeek 1Wednesday Thursday and Friday, Week 2 Thursday and Friday 9am - 5pm.

To schedule appointments and handle the administrative duties for the branch. To drive the performance of the branch to produce value and profit through the organisation of aftercare appointments and efficient working of the database, seeking opportunities and conducting regular follow ups.

Reporting to the Branch Manager, the Branch Coordinator is an interesting and diverse position with a variety of responsibilities, including welcoming clients, planning a busy diary, and dealing with telephone enquiries, carrying out general administration and upkeep of customer records via the internal database system.

The successful applicant will be a team player who has an outgoing personality, is self motivated and has the ability to use their own initiative. In addition the Branch Coordinator will be computer literate and be flexible to cover sickness and holiday absence as and when required.

About You

As well as having previous experience with a customer service / administration capacity, we also expect you to be able to demonstrate the following:

- Excellent communication and interpersonal skills, both on the telephone and face-to-face, including an understanding of the communication needs of the hearing impaired.
- Computer literacy (basic knowledge of Microsoft Word and Excel).
- A pro-active approach, prepared to take actions that may improve the business.
- Strong organisational skills, and the ability to plan and prioritise workload.
- Enthusiasm for working as part of a branch team whose principal focus is to boost the turnover of the branch and provide exceptional service.
- The ability to develop strong working relationships with Hearing Aid Audiologists, Branch Coordinators, and other Support Office departments.
- The willingness and ability to learn and adapt to change.
- A flexible approach to working hours.
- The ability to work with minimal supervision and take ownership to solve problems.
- Self-motivated.

It would be desirable if you have the following:

- Previous experience of internal databases or appointment booking systems
- Previous Commercial Experience

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